Zendesk is a customer service tech company which is located in California. Zendesk was founded in Denmark and the company moved to Silicon Valley after completing 2 rounds of funding in Denmark. The company is listed in the New York Stock Exchange. The company was founded in 2007 and currently has more than 2000 employees. It serves customers from all corners or the globe.
Zendesk products and services
The company has experienced a number of shifts in its family of products. The company has shifted from a single customer service product to a unified suite of products. The main focus of the products is to improve customer relations. The main services that Zendesk offers is support, connect, Explore, chat, message and ticket customer services platform. The Zendesk software is written in Ruby on Rails. It can be integrated with content management systems. In e-commerce however the software has been central to the success of many e-commerce businesses. It is mainly used for customer services. Most customers get their first brush with zendesk on chat and messages.
Zendesk in e-commerce
Zendesk has had several uses in e-commerce. As an e-commerce business owner it would be unwise to integrate zendesk to your customer services platform. Zendesk can be integrated on almost every web application services. Let us assume that customers have an important question to ask. The best solution in this scenario is to integrate Zendesk chat function. Zendesk is a B2B business. This means that most of its services are offered to other businesses. As an e-commerce business it will greatly benefit the business to use Zendesk for your day to day activities. Customers have also said that they prefer a business that is easy to contact online than a business that you can’t contact. The software and products can also be integrated with mail chimp.