Always stay online
Always stay online because your customers might need you. There is that scenario where your customer needs to inquire something in a fast manner. You need to be always online if this happens. If you give your customers the sense that you are always available there are most likely going to trust you. However there is just one big problem. The problem is the fact that you have other things to do and you can’t always be online. This problem can be easily solved by having virtual assistants that take shifts. Your activities have to be 24 hour activities. This means you need to have a live chat function for your services to be high quality. Live chat is one part of e-commerce that has a punch. Being able to answer customers’ queries instantly can be of huge benefit when it comes to solidifying relations between you and your customer. Having instant live chat services is one principal way of telling customers to trust you.
Always stay online on social media
Social media is one place you need to always stay online. Staying online on social media will help you develop a solid relationship with your customers. For instance it will be good if you answer any questions that you customers might have on a certain promotions. You should know that some promotional material that you post can be a bit challenging to understand from the view of customers. Most e-commerce customers will actually prefer communicating with you on social media.
Stay online through using virtual assistants
For a small e-commerce business staying online requires you to hire virtual assistants online. You can do this on freelance websites like fiverr and UpWork. You can also post on job classified sites. The idea is to stay online through legal means.