Mistakes that customers usually make
Who ever said the customer is always right had not experienced business at first hand. The idea that someone is right due to their status as a customer is not true. Some customers are usually just angry and irrational over nothing. This has led to a large number of businesses to create certain policies that curb such behaivor. As an e-commerce business owner you should know how to deal with such customers. However today the main focus is not customers’ anger but mistakes. These can be devastating to any e-commerce customer.
Mistakes that customers do is buying cheap.
There is always the lure of buying cheap products. This is usually a problem for most e-commerce customers. Buying cheap doesn’t mean that you are buying the best product on the market. The statement that says cheap is expensive in the long run. Cheap products are very expensive when it comes to the long run. For example when you buy affordable products directly from a Chinese factory it doesn’t mean that you are buying the best product. Two weeks down the lane you should be prepared to buying a new one.
Mistakes that customers do involve falling to scams
This is by far the mistake that angers everyone. Scammers are all over the internet and there is nothing more heart-breaking than falling to a scam. Even if the scammer has taken small amounts of money from you. The fact that you have been scammed is devastating for any customer. No one loves being scammed but you should remember buying products from trusted websites.
Marketing is not always correct
Have you ever purchased a product which didn’t work, or look as described? This is one common aspect of many e-commerce products. You should be careful saw that you don’t fall prey to such.