eCommerce Merchant

Posted 7 months ago

Job Summary

Other World Computing is seeking an experienced eCommerce Merchant to manage the presentation of our online product catalog. The primary focus of this vital role is to enhance the user experience and drive sales through effective product positioning, which includes considerations in graphics, descriptions, marketing copy and on-site search. A successful candidate will have demonstrated experience using innovative merchandising techniques and providing commanding production information in an easily digestible presentation.

Responsibilities

Provide authoritative, compelling and consistent product detail page coverage, including product naming, categorization/hierarchy, comprehensive product descriptions, detailed technical specifications, effective visual presentation and customer pathing
Manage/maintain product selection and assortment for email campaign promotions
Recommend product strategies, including exclusive business opportunities to grow online product offering
Select and maintain product imagery, identifying areas for improvement
Moderate product ratings and reviews, connecting customers with our award-winning technical and customer service teams when necessary
Identify opportunities to connect product content from the company blog and other sources across the site and product listings to help drive sales
Identify performance trends across products and categories through data analysis, and present thoughtful strategies for future improvement/development
Analyze and observe pricing, messaging, functionality and presentation on competing retail/brand sites
Initiate the creation of targeted landing pages for paid and organic web traffic
Manage special product and pricing promotions, from inception to execution, and report on results
Maintain repository of requests and feedback from customers, employees and management, ensuring timely and efficient use to improve the overall customer experience
Lead strategy for third-party products and assortment
Utilize customer feedback mechanisms to collect, analyze and appropriately act on customer feedback

Qualifications

5+ years experience in merchandising and/or building content for e-commerce, preferably with Apple products and/or computing/consumer electronics experience
Detail-oriented, capable of handling multiple projects at once, adept in navigating ambiguity and rapidly changing or competing priorities (experience with project management/collaboration tools is a plus)
Experience creating customer-facing content (written, visual, etc.) that is on-brand, relevant, and tailored to our site visitors (ability to code HTML/CSS is a plus)
In-depth knowledge of modern eCommerce platforms (experience with Magento is a plus)
Experience managing large amounts of product-related data, content, pricing, image assets, etc. (database management is a plus)
Strong understanding of web analytics, including Google Analytics
Proficient with Microsoft Office (Excel, PowerPoint, etc.) and Google Docs (Sheets, Slides, etc.)
Interest or experience in the Computing Hardware (Apple Mac focus)/Memory/Storage industries a plus
Working knowledge of onsite search is a plus
A team player, a reliable collaborator

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