Answering customer’s questions
Answering customer’s questions is a critical part of your business if you want to be successful in e-commerce. Customers will always have questions to ask as far as e-commerce is concerned you should always position yourself as an expert on the subject. Let’s assume that your business sells cosmetics online. The only way you can get your customers to understand the products is to have prior knowledge or experience with the products. Answering customer’s questions has also proven to be a good way to market your e-commerce business. Sometimes customer’s will be seeking clarity before they purchase a product. This means that you need to answers customer’s questions in a timely manner. The best thing you could have is live chat enabled on your website. Live chat is a method that allows customers to chat with businesses live. This means that answers are received live.
Answering customer’s questions by email
Answering customer’s question by email is the most used method in e-commerce. Questions are asked all the time on email. This means that you will need to use an auto email response mechanism in order to generate auto email responses when answering questions from your customer’s or potential customers. In this auto-response, you could tell them when you are going to answer their questions. You should always answer customer’s questions in less than 24 hours. Otherwise, customers will move on.
Answering customer’s questions on social media
Social media has become very popular in modern times. This means that as an e-commerce business owner you will probably need to establish a social media presence in order to stay in touch with your customers. If your business operation becomes too large to be run by a single person you could always hire virtual assistants who understand your business model to answer customers on social media.