Improve parcel delivery experience
Improve parcel delivery experience to customers is a top priority if you want to build customer loyalty. The best thing you could do is to deliver customer’s goods on time. Parcel delivery is key to the success of any e-commerce business. E-commerce businesses that deliver customer’s goods early usually receive more sale on the long run. As a seller using other fulfilment methods such as Amazon fulfilments they is not much you can do to improve parcel delivery experience. Parcel delivery experience is part of the entire e-commerce user experience. The only difference being that it specifically focuses on parcel deliveries. A survey has proved that delivery time influences customer’s choice to buy from an e-commerce store. The shorter the delivery time the more likely a customer is going to place an order.
Most businesses do not perform their deliveries on their own. They usually use the assistance of third party fulfilment services. There are advantages and disadvantages of using third party fulfilment services. The advantage being that the fulfilment services are trusted and they have a history of good reputation. The disadvantage of using third party fulfilment services is the fact that they have a lot on their hands. This means that they usually do not have time to focus on your customer’s orders.
Improve parcel delivery experience by delivering goods yourself
Delivering goods on your own might seem like a daunting task, but is most of your customers come from the city that you live in. You can create a small parcel delivery company that mainly focuses on delivering customer’s products around the same city. This will help get customer’s products on time and prevent the long waiting period that is a characteristic of third party delivery services like the United States postal Services. The only thing you need to start is a vehicle that you would use for deliveries.